Refund and Cancellation Policy
Last updated: 14 September 2026
This policy applies to Code Nexus subscriptions purchased through Payfast (Pty) Ltd (Payfast). It forms part of our Terms and Conditions.
Seven-day satisfaction refund
If you are not happy with the service, contact us within seven calendar days of your initial subscription payment. Tell us the account email and Payfast transaction reference. We will review the request and, where eligible, refund the subscription payment to the original payment method. This seven-day window applies to both monthly subscriptions and six-month subscriptions.
Cancelling a monthly subscription
Cancel before your next renewal through your account or by emailing billing@codenexus.co.za. Cancellation stops future recurring charges. You keep access until the end of the month already paid for.
Six-month subscriptions
A six-month subscription is paid upfront at 20% off the equivalent monthly price. It provides access for six months from payment. The seven-day satisfaction refund window still applies; after that window, refunds are generally not available for unused time unless required by applicable law or we agree otherwise because of a material service failure.
Other payment corrections
We will investigate duplicate charges, incorrect amounts, or a payment taken after a valid cancellation. If a material technical fault on our side prevents access and we cannot resolve it within a reasonable period, contact us so we can consider an appropriate remedy. These terms do not limit rights that cannot lawfully be excluded.
How to request a refund
Email billing@codenexus.co.za from your account email with the transaction date, amount, plan, and reason. We aim to respond within five business days. Approved refunds are submitted through Payfast to the original payment method; processing time may depend on your bank or payment provider.
Free access
Free account access to the released Code Nexus missions has no payment to refund. We may update, pause, or remove unreleased or preview content while it is being authored.
Contact
For billing support, contact billing@codenexus.co.za. Please contact us before raising a bank or Payfast dispute so we can investigate.